Frequently Asked Questions

General FAQs ➝

1. Where do you operate your bike tours?

We organize bike tours all over Morocco from the breathtaking Atlas Mountains to the golden dunes of the Sahara, from Atlantic coastal trails to remote Berber villages.
No matter the region, we select the most scenic, authentic, and ride-worthy routes to give you the ultimate Moroccan cycling adventure.

2. Why choose MTB IN Morocco instead of other tour companies?

Because we are local experts and passionate riders.
Our guides know every hidden trail, mountain pass, and cultural stop. We combine:

Professional guiding
Carefully designed routes
Quality bikes and equipment
Authentic Moroccan hospitality

You don’t just ride Morocco — you truly experience it.

3. Are your tours suitable for my level?

Absolutely. We welcome:

Beginners looking for scenic discovery rides
Intermediate riders wanting adventure
Advanced cyclists seeking technical mountain challenges

We adjust pace, distance, and terrain to match your ability. Your comfort and enjoyment come first.

4. What makes cycling in Morocco special?

Morocco offers something few destinations can:

Dramatic mountain landscapes
Year-round riding climate
Unique desert experiences
Rich Berber culture and cuisine

One day you’re riding high mountain passes the next you’re enjoying mint tea in a traditional village. It’s adventure and culture in one unforgettable journey.

5. Is everything organized for a stress-free trip?

Yes — we handle everything so you can focus on riding:

Accommodation
Meals
Support vehicle
Luggage transfers
Airport pick-up (on request)
High-quality bikes available

From the moment you arrive until departure, we take care of every detail.

Booking & Payments ➝

1. How do I book a bike tour with MTB IN Morocco?

Booking is simple and secure.
You can contact us directly through our website, email, or WhatsApp to confirm availability. Once your tour details are agreed, we will send you a booking confirmation and payment instructions.

We recommend booking early, especially for spring and autumn departures, as these seasons fill up quickly.

2. Is a deposit required to secure my booking?

Yes. A deposit (usually 30–40%) is required to confirm your reservation.
Your booking is officially secured once the deposit is received. The remaining balance is typically due before arrival or in cash on arrival (depending on the agreement).

This ensures your accommodation, guide, and bike are fully reserved for your dates.

3. What payment methods do you accept?

We accept:

Bank transfer
Secure online payment (when available)
Cash payment (by prior agreement)

All payment details are clearly provided during the booking process for transparency and peace of mind.

4. What is your cancellation and refund policy?

If you need to cancel:

Cancellations made well in advance may receive a partial refund (deposit conditions apply).
Last-minute cancellations may be non-refundable due to accommodation and logistics commitments.

We strongly recommend travel insurance that covers unforeseen cancellations.

Our goal is always to be fair and flexible while ensuring smooth organization of your cycling adventure.

Equipment & Safety ➝

1. What type of bikes and equipment do you provide?

We provide high-quality, well-maintained mountain bikes suitable for Morocco’s diverse terrain. Depending on your tour, you can choose:

Hardtail MTB
Full-suspension MTB
E-MTB (on selected routes)

All bikes are regularly serviced and adjusted to your size before each ride.

2. Is wearing a helmet mandatory?

Yes — helmets are mandatory on all our tours.
Your safety is our top priority. We strongly recommend wearing:

Helmet
Gloves
Protective eyewear
Appropriate cycling clothing

You are welcome to bring your own helmet, or we can provide one upon request.

3. Do you provide technical support during the tour?

Absolutely. On multi-day tours, we provide:

A support vehicle
A professional guide trained in first aid
Basic repair tools and spare parts

If any mechanical issue occurs, our team handles it quickly so you can continue your adventure stress-free.

4. How do you ensure rider safety on challenging terrain?

We carefully select routes based on your skill level and weather conditions. Before every ride, we conduct:

A safety briefing
Equipment checks
Route explanation

Our experienced local guides know the terrain, climate, and emergency procedures, ensuring a safe, well-organized, and enjoyable cycling experience across Morocco.